The following video was developed for French petroleum company Total for their in-house training sessions on phone answering skills. The film will be used as an ice-breaker to introduce the subject and to launch a discussion among staff.
While the receptionist in this example is not exactly rude, her tone and
attitude are unprofessional, and the experience is very frustrating for the client.
Tip: Click on the four-arrow icon at the bottom right for a full-screen view. French version:
English version: